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Dec. 7th, 2016 04:34 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
logans_girl2001I was trying so hard to not make any ranty posts but I need to get this off my chest because it has been going on for months and... Well, you'll see.
Under a cut because it just might get long and so you can skip if you want.
Back story:
The company I work for buys large quantities of gas and sells it to gas stations. My job is to key the sales from our consignment sites. This means that we own the gas they sell so they pay us for it. Since this is a cash heavy business I have to enter each site's sales every day.
To make sure I have what I need to key every day, I check that I have the paperwork I need and make a list of the ones I'm missing. Then several hours later, but still in the morning, I email the sites that are still missing any paperwork
Most of my sites are good about making sure I get what I need within a few days (things happen, I get it but they still get an email every day it's missing).
I have one site that from the first (or at least as long as I've been keying his reports) refuses to send me his paperwork like he's suppose to (it is a major contract violation and could be grounds for us voiding his contract with us).
I usually only have to request his paperwork three times before I get it. Except for at the beginning of each month.
So, I've been requesting December's paperwork since last Friday. I received no response until yesterday. He started to call me. Now, talking on the phone is not in my job description. We use Skype for our phones because we have employees in several different states and I guess it's cheaper than having landlines (although I can get a desk phone if I want but it is still an internet line). I have headphones but this guy has a thick accent and I am partially deaf so it makes it difficult for me to hear when someone is on the phone with me and has a thick accent. So I didn't answer. I kept hoping he'd leave a voicemail (my voicemail box is set up so there's no reason for him to not have left one).
He finally left one and I had difficulty hearing him (the line kept breaking up). One of the things I didn't hear was his site number. But since I had his phone number I was able to find it.
I sent him this email: "I just received your voicemail message.
Were you calling in reference to my request for your December paperwork? If so, please submit it ASAP as we are now five (5) days behind on billing you. If that is not why you are calling, please reply to this email with the reason. I appreciate your quick response to these requests."
His response was: "Hi [redacted]
Thanks for writing back. I was actually calling you and [redacted] to still understand this entire billing process. I have been working with [redacted] and [redacted] in the past and still have not received any clarification.
That been said the question I had was since there is a EFT scheduled for Dec 7th for $1192.85, why are the credit card credit from the 30 th used on the same billing invoice. I had the same question for the previous EFT and was referred to customer service and was emailed it was a duplicate or something but no answer to the process.
This is getting very hard on our end to have proper accounting and I would request you to be kind and explain so I don't have to bother you guys and try to understand the billing so I can send in my reports on a daily basis.
Also I would request who ever is in charge to let us go back to depositing money into your [redacted] acct as we use to. We can do this on a daily basis and email you a copy of the deposit ticket. Hence keeping our billing and accounting simple and efficient.
Please advise.
Sorry to have taken up you time and sorry there was a delay in reporting."
First off, this has absolutely nothing to do with December's billing. Second, as I said earlier, he is contractually obligated to submit his paperwork daily. And third, if he submitted his paperwork on time each day, most of these issues wouldn't BE ISSUES!
Since I'm still missing his paperwork for the ENTIRE month, I sent him an email today and reminded that he is supposed to be sending his reports in daily (I don't do this every day just when I'm frustrated with the site ignoring my requests). He sent me this email in response: "[redacted] thanks for the daily reminders. I am still awaiting for a reply on my email about the process. I hope u understand we r trying to be on the same page with accounting and once again if u like I can go deposit these daily amounts in your account in [redacted]. Please advise."
I was typing a response to this (doing my best to ignore the rudeness of his opening line), KN arrived. Once it appeared that she was settled and ready for her day, I went over and talked to her about this guy. She said she'll handle it from here. I'm hoping I have all of December's paperwork when I arrive tomorrow, but I'm not expecting it.
There is one bright spot in all this, though. Back before Thanksgiving I had emailed that I was missing two days and his reply was: "I have sent the report for the 16th and will also send the report for the 17th in a few hours. The reason for the delay of the reports is due to the amounts getting posted at different times is making it extremely hard for me to reconcile these amounts. After several efforts we have still had on going issues with these debits and EFT's. I have expressed this to [redacted] and we are working on going to wholesale.
Hopefully we can get this done and move on.
Sorry for the delay"
Again, the reason for this is because he REFUSES to send in his paperwork like he is SUPPOSED TO! Hell, he agreed to send it daily when he signed our contract. If he didn't want to be on consignment then he shouldn't have agreed to it.
Under a cut because it just might get long and so you can skip if you want.
Back story:
The company I work for buys large quantities of gas and sells it to gas stations. My job is to key the sales from our consignment sites. This means that we own the gas they sell so they pay us for it. Since this is a cash heavy business I have to enter each site's sales every day.
To make sure I have what I need to key every day, I check that I have the paperwork I need and make a list of the ones I'm missing. Then several hours later, but still in the morning, I email the sites that are still missing any paperwork
Most of my sites are good about making sure I get what I need within a few days (things happen, I get it but they still get an email every day it's missing).
I have one site that from the first (or at least as long as I've been keying his reports) refuses to send me his paperwork like he's suppose to (it is a major contract violation and could be grounds for us voiding his contract with us).
I usually only have to request his paperwork three times before I get it. Except for at the beginning of each month.
So, I've been requesting December's paperwork since last Friday. I received no response until yesterday. He started to call me. Now, talking on the phone is not in my job description. We use Skype for our phones because we have employees in several different states and I guess it's cheaper than having landlines (although I can get a desk phone if I want but it is still an internet line). I have headphones but this guy has a thick accent and I am partially deaf so it makes it difficult for me to hear when someone is on the phone with me and has a thick accent. So I didn't answer. I kept hoping he'd leave a voicemail (my voicemail box is set up so there's no reason for him to not have left one).
He finally left one and I had difficulty hearing him (the line kept breaking up). One of the things I didn't hear was his site number. But since I had his phone number I was able to find it.
I sent him this email: "I just received your voicemail message.
Were you calling in reference to my request for your December paperwork? If so, please submit it ASAP as we are now five (5) days behind on billing you. If that is not why you are calling, please reply to this email with the reason. I appreciate your quick response to these requests."
His response was: "Hi [redacted]
Thanks for writing back. I was actually calling you and [redacted] to still understand this entire billing process. I have been working with [redacted] and [redacted] in the past and still have not received any clarification.
That been said the question I had was since there is a EFT scheduled for Dec 7th for $1192.85, why are the credit card credit from the 30 th used on the same billing invoice. I had the same question for the previous EFT and was referred to customer service and was emailed it was a duplicate or something but no answer to the process.
This is getting very hard on our end to have proper accounting and I would request you to be kind and explain so I don't have to bother you guys and try to understand the billing so I can send in my reports on a daily basis.
Also I would request who ever is in charge to let us go back to depositing money into your [redacted] acct as we use to. We can do this on a daily basis and email you a copy of the deposit ticket. Hence keeping our billing and accounting simple and efficient.
Please advise.
Sorry to have taken up you time and sorry there was a delay in reporting."
First off, this has absolutely nothing to do with December's billing. Second, as I said earlier, he is contractually obligated to submit his paperwork daily. And third, if he submitted his paperwork on time each day, most of these issues wouldn't BE ISSUES!
Since I'm still missing his paperwork for the ENTIRE month, I sent him an email today and reminded that he is supposed to be sending his reports in daily (I don't do this every day just when I'm frustrated with the site ignoring my requests). He sent me this email in response: "[redacted] thanks for the daily reminders. I am still awaiting for a reply on my email about the process. I hope u understand we r trying to be on the same page with accounting and once again if u like I can go deposit these daily amounts in your account in [redacted]. Please advise."
I was typing a response to this (doing my best to ignore the rudeness of his opening line), KN arrived. Once it appeared that she was settled and ready for her day, I went over and talked to her about this guy. She said she'll handle it from here. I'm hoping I have all of December's paperwork when I arrive tomorrow, but I'm not expecting it.
There is one bright spot in all this, though. Back before Thanksgiving I had emailed that I was missing two days and his reply was: "I have sent the report for the 16th and will also send the report for the 17th in a few hours. The reason for the delay of the reports is due to the amounts getting posted at different times is making it extremely hard for me to reconcile these amounts. After several efforts we have still had on going issues with these debits and EFT's. I have expressed this to [redacted] and we are working on going to wholesale.
Hopefully we can get this done and move on.
Sorry for the delay"
Again, the reason for this is because he REFUSES to send in his paperwork like he is SUPPOSED TO! Hell, he agreed to send it daily when he signed our contract. If he didn't want to be on consignment then he shouldn't have agreed to it.
