The Insanity Continues

I didn't post the past couple of days because I had made a red velvet cake and had several pieces every day and knew my glucose would be extremely high. Plus, I didn't really have anything to post about, but I do today.

When I started at this job back in 2015 (I was a temp until May 2016) we used a different software to enter the sales from our sites (I work for a gasoline distribution company) and we had to manually enter fuel rewards/car washes (fuel rewards are discounts given if you prepay for your gas or pay in cash).

The new software, our manager (W) has to enter these. She has so much to do that part of our job was to fill out a spreadsheet with the site number, the date, and the amount of the discount/car wash and send it to her once a month.

One of my coworkers (B), has had health issues since 2023 (bad enough that she missed almost a whole year of work). When she came back, W gave her the job of filling out this spreadsheet so that the rest of us don't have to do it. She also has other jobs that aren't important to this story, so she only fills this sheet out once or twice a week. When she does this, she does two things that annoy the shit outta me.

1) she marks the emails as read (I can let this one go because it's easy to mark them as unread) 2) if they have not sent in their paperwork when she's filling out the spreadsheet, she sends an email requesting it.

This last one I cannot let stand any longer. She sends these emails too early (the sites do not have to have their paperwork sent in until 9am our time) and she does not use the proper format (using a shared email, bolding and underlining the site number, the date missing, and how many days out, and writing out the the number of days missing instead of using the number (one instead of 1)). Plus, she doesn't always know if there's a reason the site hasn't sent in paperwork. W doesn't always communicate this via email so no one but that biller would know.

Just a few days after three of my sites were put on temporary hold (Tuesday of this week) and I was told via teams to not request paperwork from them, this came to a head. The hold had been lifted by then but that's not the point.

I sent her the following email:

B,

Please do not send emails to my sites requesting paperwork. The sites do not have to send in their paperwork until 9am. They tend to get upset when we request it before then.

Thank you,

I wrote and deleted several lines about how she doesn't always know if W has told me to not request paperwork. Her response:

Melissa,

I am only trying to get the paperwork that I need for their discounts, some of the sites are 1-2 days out , so please excuse me if I emailed your sites early.

Thank you,

All my sites were current through Saturday so not exactly sure what she was talking about. I thought about my response all day and finally sent this email:

B,

Please know that I am on top of requesting missing paperwork. I request every day, unless I’m off. Sometimes, I have been asked to not request paperwork for whatever reason and it is not always communicated via email so when you ask for paperwork when I have been asked not to, I get in trouble. I am asking you nicely to please wait until after 9am to see if I will request paperwork or if the site will send it in without it being requested.

If you must request it, please use the proper format. I have included an email where I have requested paperwork for you to see what I am talking about. This keeps it uniform within the site folders. Also, please remember to change the ‘from’ to the reports email, not your personal address.

Thank you,

She did not respond to my last email and has not requested paperwork before 9am since.

One of the things I do at work is email my stores when they haven’t put their deposit amounts into the computer. In the past they were not supposed to enter them until they returned from the bank. A couple of months ago that policy changed and they are not supposed to enter the amounts every morning once they have verified the amount.

When they don’t enter the amount on time (I email them Tuesday afternoons so they should have all amounts entered through Monday) I send them this email:

As of 12:00pm (CST) today, the following deposits have not been entered into the store web:

9/5
9/6
9/7
9/8

Since you are now supposed to enter each day's deposit in the morning when you review your paperwork, all deposits through Monday should be entered no later than before you open on Tuesday. Please have these deposits entered by end of day today. If there are any days that do not have a deposit, or if there are any issues, please let me know.

I’m sure you guess how many emails/phone calls I receive stating that they don’t go to the bank until late Tuesday/later in the week.

This just proves that people do not read. Not even important emails about their job. It just frustrates me to no end.

And before you ask, yes they were notified when the change was made. In our monthly news letter, which I guess they also don’t read.